Low-Voltage & AV
Service Agreements
System Maintenance & Support. Reduce unexpected downtime and costly repairs with proactive support for security, networking, audio-visual, access-control, and life-safety systems.
Platinum Concierge SLA
Our highest level of coverage for luxury waterfront estates, boutique hotels, and financial institutions. Includes 24/7 dedicated technician dispatch, quarterly comprehensive system audits, and automatic hardware loaners during repairs.
Comprehensive Infrastructure Coverage
Tailored preventive maintenance contracts engineered for Miami's humid coastal environment.
Audio-Visual Systems →
Maintain conference rooms, video walls, digital signage, and multi-room audio. Inspections, firmware updates, and speaker calibration.
Video Surveillance →
Camera optical cleaning, NVR hard-drive health diagnostics, ePoE switch testing, and secure off-site cloud recording integrity audits.
Access Control & Gates →
Electric strike tests, magnetic lock tension verification, intercom microphone checks, and resident database synchronization.
Network & Cybersecurity →
UniFi gateway firewall patch updates, dual-WAN failover simulation, AP channel optimization, and UPS battery load tests.
Select Your Support Agreement
Transparent, recurring service level agreements designed to prevent unexpected downtime.
Silver SLA
Ideal for luxury condominiums and small retail stores.
- ✓ Annual Comprehensive On-Site Inspection
- ✓ Remote Cloud Firmware Updates
- ✓ Next-Business-Day Priority Response
- ✓ 15% Discount on Out-of-Scope Labor
Gold SLA
For estates, corporate offices, and restaurants.
- ✓ Semi-Annual On-Site Preventive Audits
- ✓ 24/7 Automated Proactive Cloud Monitoring
- ✓ Guaranteed 4-Hour Emergency Dispatch
- ✓ Free Temporary Hardware Loaners
- ✓ 25% Discount on System Expansion Labor
Platinum Concierge
Ultra-luxury estates and mission-critical enterprises.
- ✓ Quarterly On-Site Complete Overhauls
- ✓ Dedicated Senior Engineer Direct Line
- ✓ Guaranteed 2-Hour 24/7/365 Dispatch
- ✓ Full Spare Parts Inventory Stocked Locally
- ✓ Unlimited Remote Troubleshooting Calls
Frequently Asked Questions
Common questions regarding maintenance agreements, AVaaS, and emergency support.
Why is proactive preventive maintenance essential for low-voltage systems? ↓
Preventive maintenance identifies small hardware, firmware, and network degradations before they cause catastrophic system downtime or costly emergency repairs. Scheduled lens cleanings, cable re-terminations, UPS battery tests, and firmware patching keep high-value automation systems running at peak performance.
What is the difference between a manufacturer's warranty and a service agreement? ↓
A manufacturer's warranty only covers replacement of defective component parts for a limited window. A Smart Tech Miami Service Agreement (SLA) covers the skilled labor, periodic on-site inspections, 24/7 priority emergency response, loaner equipment, and remote cloud diagnostic monitoring.
What standards are guaranteed in a Smart Tech Miami SLA contract? ↓
Our Service Level Agreements clearly document guaranteed response times (e.g., 2-hour emergency dispatch for Platinum clients), scheduled quarterly maintenance visits, priority parts replacement, and dedicated phone/email support channels.
What is AV as a Service (AVaaS)? ↓
AVaaS provides complete commercial audio-visual hardware, certified installation, and comprehensive ongoing SLA support through an operational monthly subscription. This eliminates massive upfront capital expenditures while ensuring your technology is refreshed automatically every 3–4 years.
Protect Your Technology Investment Today
Speak to our team about creating a tailored service agreement for your property.